LIVRAISON & RETOURS

Voici tout ce qu’il faut savoir sur la livraison, les frais de port et les retours de vos jolis colis Womoon !
Bonne lecture ☾

LIVRAISON

Vos commandes sont expédiées tous les jours ouvrés (du lundi au vendredi, hors jours fériés). Toutes les commandes passées à J-1 ou le jour-J avant 12h seront envoyées le même-jour, sinon le jour ouvré suivant.

Tous les colis sont préparés avec amour par notre équipe logistique Happy Colis, basée dans les Hauts-de-France, à côté de Beauvais.

Il nous arrive de recycler cartons, calage ou papier bulle de nos fournisseurs pour envoyer vos commandes et ainsi réduire notre impact sur la planète.

Nous glissons généralement une jolie petite attention dans les commandes pour vous remercier de votre fidélité ❤︎

Si vous remarquez une erreur dans votre adresse de livraison ou dans votre commande, merci de nous contacter au plus vite à help@womoon.fr afin que nous puissions rectifier le tir (s’il n’est pas déjà trop tard !).

Une fois votre commande expédiée, vous recevrez un mail pour vous prévenir. Vous pouvez retrouver les informations (numéro de suivi etc.) dans votre espace personnel, rubrique “Mes commandes”

Bon à savoir : la livraison Mondial Relay vous est offerte en France Métropolitaine pour toute commande de plus de 100€. Afin d’en profiter, n’hésitez pas à passer une commande groupée avec vos sœurcières !

Délais de livraison

Pour la livraison Colissimo, comptez 3 jours ouvrés (jusqu’à 5 jours en Europe) à compter de la réception du mail d’expédition (et non de la date du passage de la commande).
Pour la livraison Mondial Relay, comptez 3 jours ouvrés (jusqu’à 6 jours en Europe) à compter de la réception du mail d’expédition (et non de la date du passage de la commande).
Pour la livraison Coliéco non suivie, comptez 5 jours ouvrés (jusqu’à 7 jours ouvrés en Europe).

Pour toute commande incluant un article en pré-commande, la totalité de la commande sera expédiée au moment de la réception de ce produit. Faites donc bien attention à commander en deux fois si vous avez besoin de(s) autre(s) produit(s) rapidement !

Colissimo

3 à 5 jours

Mondial Relay

3 à 6 jours

Coliéco

5 à 7 jours

Colissimo

à partir de 5,50€

Mondial Relay

à partir de 4,50€

Coliéco

à partir de 3,50€

OFFERTS VIA MONDIAL RELAY

À PARTIR DE 99€ D’ACHAT

Frais de port

Les frais de livraison sont :

à partir de 5,50€ en Colissimo, suivant le poids et le pays de destination du colis.
à partir de 4,50€ en Mondial Relay, suivant le poids et le pays de destination du colis.
à partir de 3,50€ un envoi en Coliéco
offerts via Mondial Relay sur la boutique à partir de 100€ d’achat !

Pour connaître le montant de la livraison, ajoutez vos produits préférés au panier, et saisissez votre adresse. Vous saurez ainsi à combien s’élèvent les frais de port !

Retours

Vous avez un délai de quinze jours francs, à compter de la réception de votre commande pour nous retourner les produits qui ne vous conviennent pas. Si le délai de quinze jours vient à expirer un samedi, un dimanche ou un jour férié, il est prolongé jusqu’au premier jour ouvrable suivant. Il suffit de nous envoyer un mail avec votre demande à l’adresse help@womoon.fr

Nous vous indiquerons la marche à suivre pour retourner votre produit.

Les frais de retour restent à votre charge, et vous ne serez remboursé.e que si le produit est en parfait état.

Il vous reste une question ? N’hésitez pas à nous écrire à help@womoon.fr !

♥ Sinon, rendez-vous sur notre boutique en ligne ♥

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LIVRAISON & RETOURS

LIVRAISON

Délais de livraison

Colissimo

Mondial Relay

Coliéco

Colissimo

Mondial Relay

Coliéco

OFFERTS VIA MONDIAL RELAY

Frais de port

Retours

Bienvenue